In response to reports of cellphones exploding or catching fire while charging, Samsung has issued a massive worldwide recall of its newest product, the Galaxy Note 7, on Sept. 2, 2016. This recall comes just weeks after the smartphone’s Aug. 19 launch.
Since launching the smartphone, Samsung has sold more than 1 million Note 7s so far and claims to have produced 2.5 million additional phones. However, the number of potentially at-risk phones is unknown. As of Sept. 1, 2016, Samsung has confirmed 35 consumer reports of Note 7s exploding or catching fire.
Upon further investigation of customer reports, Samsung found that a battery cell made by one of its two suppliers was the cause. Because the company cannot identify exactly which phones may endanger users, they have halted production, suspended sales and will replace all Galaxy Note 7s at no cost to customers who already own the device, regardless of the purchase date.
However, Samsung estimated that it will take about two weeks to prepare to swap out all Galaxy Note 7s for new phones, and noted that the date new products will be available will vary by country. Samsung is also in discussion with carriers about how the recall process will be handled.
In the meantime, Samsung advises customers who may be worried about their batteries to contact the nearest Samsung service center. Additionally, Samsung recommends that customers never charge their phones overnight and that customers only use original equipment manufacturer (OEM) chargers.
For more information about this recall, or to view Samsung’s official statement on the recall, visit http://news.samsung.com/us/2016/09/02/official-statement-samsung-galaxy-note7/.